Safety isn't a feature. It's the whole ride.
Here's everything we do before, during and after every hop.
Safe, from the lid down.
Three things come with every Hop and Spark, before you've even sat down.
01
ISI-marked pillion helmet
On every Hop and Spark, tested to IS 4151. Not a cap with a chin strap.
02
A sealed hygiene cap
Fresh for every ride. You tear it open, you wear it, you keep it.
03
A Grip Strap to hold
Because 'hold my shoulder' isn't a safety feature.
How we check: captains take a helmet selfie at the start of every shift. No selfie, no rides.
The fare on the screen. Every single time.
Your price is final before you book, and your captain keeps 100% of it, so nobody needs to haggle. If anyone asks for more, here's what happens.
- STEP 1
Report in one tap
Captain asked for more? Tap it on the trip screen. No forms, no phone queue.
- STEP 2
Kicks refund, instantly
The difference lands in your Kicks the moment you report.
- STEP 3
Or rupees, in minutes
Prefer real money? We refund it to your UPI in minutes.
- STEP 4
Repeat it, and it stops
Repeat reports mean retraining for the captain. Then suspension.
Indiranagar → Koramangala
HOP₹48*
Fare Lock ✓- Base fare
- ₹12
- Distance · 5.6 km
- ₹28
- Time · 16 min
- ₹8
- Surge after booking
- ₹0
Captain asked for more than ₹48?
Report →*Illustrative concept fare: a Hop at 9 AM.
Safety tools, built into every ride.
One tap away from the moment you're matched, and never buried in a menu.
SOS
One slide, and our safety team calls you. Your live location goes with it.
Tag Along
Family sees your ride live from a link until you're dropped. No app needed.
Route Watch
An unplanned stop or a detour? We check in: “All good?” One tap says you're fine.
Trusted contacts
Pick the people who hear from us first when you send an SOS.
Masked calls
You and your captain call through Hoppr. Neither of you sees the other's number.
- Demo number
24×7 safety line
1800-000-4677
A demo number for this concept. Hoppr isn't a real service, so this line doesn't ring anywhere.
Women captains, when you want them.
Women riders can choose women captains on Hop and Spark, 6 AM–11 PM. Women captains can choose to ride only with women.
HerHop
Women captains when available
- Rides
- Hop and Spark
- Hours
- 6 AM–11 PM
- Captains
- Can ride only with women
Checked before their first ride. Rated after every one.
Four checks before a captain's first ride, and a rating on every ride after.
- 01
Police verification
Every captain, before their first ride.
- 02
DL and RC checks
Driving licence and vehicle registration, checked and kept current.
- 03
Selfie liveness
A live selfie matches the captain to their ID, so the face you see is the face on the bike.
- 04
Road Ready training
5 modules plus the full induction per national guidelines, before going online.
- 05
Ongoing ratings
Every ride is rated both ways, so the standard doesn't slip after day one.
Safe for captains too.
Safe to refuse: captains can decline unsafe or intoxicated riders with no penalty. Captain Line calls back in 90 seconds.*
Safe to refuse
“Rider seems unsafe? End this pickup. No penalty, no questions.”
Captain Line
“We'll call you back in 90 seconds.”
*Illustrative concept figures.
Something felt wrong? Tell us.
Report it from your trip screen or the help centre. Every report reaches our safety team, and it helps us fix it.